Shipping & Returns
Shipping:
Good news! Our shipping policy is super straightforward:
All of our products are made to order and are typically fulfilled within 2 weeks of order date. This is different for preorders - refer to your specific item for detailed information! Shipping is free for orders over €100.
Please refer to individual product pages for detailed shipping information. If you have a question about a specific order, don’t hesitate to reach out at info@loffadesign.com
Thanks so much for your support!
Returns:
We'll gladly accept unused and unaltered products for domestic return or exchange. We ask that items must be returned in original packaging in order so that we can recycle and save on waste when possible.
Return eligibility information is located on each individual prduct page. Please read this information.
For returns processed within 14 days of the shipment arrival date, a refund will be issued to the original form of payment at the original selling price. Refunds will not be offered for merchandise more than 14 days after delivery date.
To return or exchange merchandise purchased directly from us, please request a return in your account.
- In the Email field, enter your email address, and then click Continue. Enter the verification code and log in.
- Click the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return. - Select a return reason and click request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you'll receive a refund.
If you have any issues, please reach out at info@loffadesign.com